Snapshot:
- Customer Name/Category/Industry: Dr. Michael Davis DDS, Smiles of Santa Fe (Dental)
- Location: Santa Fe, NM
- Problem: Only 3 reviews on Google, rating 2.9, deterring potential patients and risking existing ones.
- Goal: Improve online reputation, attract new patients, and boost sales.
Client
Meet Dr. Michael Davis DDS, the friendly dentist behind Smiles of Santa Fe. Based in Santa Fe, NM, his dental practice had been operating for decades. As a watchdog in the Dental industry, publishing on dental corruption across the country, Dr. Davis’s practice has always delivered the absolute highest quality with the most honest, compassionate dentistry. But, he faced a critical issue with the online presence of the business.
Problem
With just three reviews over sixteen years and a Google rating of 2.9, Smiles of Santa Fe struggled to attract new patients online, even though their existing patients adore them. They also had duplicate Google listings and incorrect information throughout their listings. The challenge was daunting, and the staff hesitated to embrace new marketing strategies. They believed asking for reviews might upset patients, and they were skeptical about using online platforms.
Hesitations:
“I already have someone managing my website.”
“!@#$%-ing Google! Ugh”
“Reviews on the Internet are fake.”
Michael W. Davis, DDS
Solution
The founders of Bueno Leads were patients at Smiles of Santa Fe and saw the opportunity to help their dentist improve his online reputation.
The decision to choose Bueno Leads was easy; we’re not your typical pushy marketers but friendly and approachable partners who genuinely care about our clients’ success. And, let’s not forget the decades of experience.
The services they opted for included Google Business Profile Setup, Reputation Management, SMS Sales Campaign with List Optimization.
Results
The strategy was set in motion, and the results spoke for themselves!
Utilizing Bueno Leads’ services, Dr. Davis and his team identified satisfied patients and began asking them for reviews through SMS. The app provided by Bueno Leads made it easy to manage reviews, respond to patients, and handle appointments.
Specific results and benefits:
- Number of reviews increased from 3 to 34.
- Google rating soared from 2.9 to 4.9.
- Sales of in-chair teeth whitening services doubled.
- Sales of teeth whitening gel rose from zero to 8 per week.
- Appointments scheduled through the website tripled new patient acquisition in just one month.
- The duplicate Google listing was eventually removed by Google after several support requests.
“It worked! I’m surprised. We’ve tried running ads and specials in the past. But, we never got results like this! And reviews from real patients! I like to say reviews are all fake… but… mine are actual patients.”
Michael W. Davis, DDS
Conclusion:
Stats:
- Reviews increased: 1133%.
- Google rating raised: 68%.
- Sales Increased: 8X + In-chair whitening doubled
- Services: Reviews, Listings, Messaging, Webchat
- Duration: 3 months
Thanks to Bueno Leads’ support, Smiles of Santa Fe experienced remarkable growth. The increase in positive reviews and a higher Google rating boosted their reputation significantly, attracting more patients and boosting sales.
Future Plans
Dr. Davis and his team plan to continue their efforts in gathering reviews and leverage their improved Google rank to attract patients as well as a new dentist to partner with them. Their ultimate goal is to build Smiles of Santa Fe into a thriving practice with partners who share the same elite level of compassion and ethical standards.
I’m impressed! [Bueno Leads] showed real hustle to get the job done.
Michael W. Davis, DDS
“Bueno Leads assisted my dental practice in generation of client reviews. These were all legitimate reviews, unlike mountains of fake reviews which can be purchased from certain sketchy companies.
Consumers are increasingly becoming aware of a subset of an industry, which creates phony endorsement online reviews. No ethical business-person seeks that sort of negative association. More astute consumers are tuned off to such.
Bueno Leads was a positive way to go.”
Michael W. Davis, DDS
Recommendation
“Bueno Leads assisted my business by elevating patient review numbers!”
Michael W Davis, DDS
Get Growing Now With Bueno Leads! Contact us today to experience the same success as Smiles of Santa Fe and unlock your business’s full potential.